Privacy

We know you care about your personal data and how it's used. We want you to trust Sofico to collect and process your personal data, as this is the only way we can provide a more comprehensive and personalized service.
This Privacy Policy will help you understand what personal data we collect, why we collect it, and what we do with it.
Please take a moment to learn about our privacy practices. If you have any questions, please contact us using the form on the contact page of our website at sofico.pt/pages/contactos. by email soficoprontoavestir@gmail.com or by postal address Av. Chaby Pinheiro 28-B, 2725-264 Mem Martins
We have made every effort to make this Privacy Policy as straightforward as possible, but if you are unfamiliar with any of the terms used or have any questions, please do not hesitate to contact Sofico for further clarification.

1. Who collects your personal data and who is the entity responsible for processing it?

SOFICO is a brand operated by Alberto e Pedro, Lda., a company engaged in the trade of textiles and accessories under the SOFICO brand. Any personal data collected by SOFICO is the responsibility of Alberto e Pedro, Lda., a limited liability company, legal entity no. 502 131 608, with registered office at Av. Chaby Pinheiro 28-B, 2725-264 Mem Martins.

2. How do we collect your personal data and what type of data do we collect?

Please note that you are not obligated to provide SOFICO with the personal data it may request (and may therefore exercise your right to object at any time). However, if you choose not to do so, we may not be able to provide our products or services to you. In particular, this may prevent us from processing your order or providing other services offered by the website, such as the use of the Wish List, or responding to any questions you may have.

SOFICO may collect your personal data in various ways, including when you subscribe to our newsletter, fill out your customer or supplier form, register for an account to purchase our products, make a purchase, request a return, communicate with our customer service teams, make a reservation, or request an arrangement. During these actions, we may request some of your personal data, such as your name, date of birth, address/billing address, state, country, email address, telephone number, tax identification number, and/or credit card details.

For direct or online marketing purposes, SOFICO may also request other personal data, such as your gender and the gender of your children, as well as their date of birth.

To provide our users with faster and more personalized service, SOFICO may use a browser feature called "cookies," which allows SOFICO to customize its products, services, and website according to your interests and needs, streamlining your future activities and experience on the SOFICO website. This data may be collected regarding your IP address, device ID, location data, as well as computer and connection information such as browser type and version, time zone settings, browser plug-in types and versions, operating system, and purchase history. During part of your navigation on the SOFICO website, we may also use software tools to measure and collect session information, including page response times, download errors, length of visit to certain pages, information regarding your interaction with them, and the methods used to navigate away from them. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

Furthermore, SOFICO also processes your personal data through automated means. An automated decision is a decision made exclusively by automatic means, where no human being is involved in the decision-making process involving your personal data. For example, SOFICO processes your personal data using automated means only when necessary for data entry or the performance of a contract with you, or when you have given us your explicit consent. We will not proceed with any decision, based solely on automated decisions, that has a significant impact on you. If we do so, we will notify you and provide clear information about the fact that our decision was based on automated processing and the legal basis for it.

Certain categories of personal data, such as those revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data to uniquely identify a person, or data relating to health, sex life, or sexual orientation, are classified as “special categories of personal data” and benefit from additional protection under the General Data Protection Regulation (“GDPR”). SOFICO limits the circumstances in which it collects and processes these special categories of data as much as possible, doing so only with your consent.

3. For what purposes and on what basis are your personal data processed?

Your personal data is collected and processed within the scope of the services provided by SOFICO, both on its website and in its network of stores. Specifically, we collect and process your personal data to:

• Process your payments if you purchase our products, to allow you to access the status of your order, deal with your questions and requests and assess and deal with any complaints;

• To process and respond to your requests or to contact you to respond to your questions and/or requests;
• To develop and improve our products, services, communication methods and the functionality of our website;
• For the purposes of competitions or promotions in which you have participated;
• To communicate information to you, via email, SMS and other forms of electronic communication, and to manage your registration and/or subscription to our newsletter or other communications;
• To manage our day-to-day business needs relating to your participation in our contests, sweepstakes or promotional activities;
• To authenticate the identity of individuals who contact us by telephone, electronic means or otherwise;
• For information and quality assurance purposes;
• To understand and assess the changing interests, wants and needs of consumers, to improve our website, our current products and services, and/or develop new products and services;
• To provide you with personalized products and communications, as well as targeted advertising and product recommendations.

We also create profiles by analyzing information about your online browsing, searches, and purchasing habits. We create segments (create groups that share common characteristics) and place your personal data in one or more of these segments, provided that you have given us your consent, for example, by accepting the placement of cookies in your internet browser or subscribing to receive SOFICO newsletters via email, SMS, or other equivalent form of electronic communication. You may withdraw your consent at any time to prevent the use of your personal data in this way, or even unsubscribe from the use of your email address or mobile phone number if you have registered on one of our websites, subscribed to a newsletter, or registered as a customer in a store.

To provide the most comprehensive service possible to its customers, SOFICO partners with third-party service providers who perform functions on SOFICO's behalf, such as companies that host or operate the SOFICO website, process payments, analyze data, provide postal or delivery services, and sponsors or other third parties that participate in or administer our promotions. Therefore, your personal data may be used and/or processed by these third parties for purposes strictly related to the services provided on the website. Third parties' access to your personal data is limited and is solely for the purposes of fulfilling an order, making a payment, processing a delivery, or providing customer support.

Additionally, these third-party entities must process your personal data in accordance with this Privacy Policy and applicable law.

Your personal data may still be used by SOFICO for internal reasons, primarily for business and operational purposes.

As we continue to develop our business, we may sell or acquire assets, subsidiaries, or business units. In this type of transaction, your personal data is generally one of the transferred business assets, but remains subject to the safeguards provided in any pre-existing Privacy Policy (unless, of course, you have consented otherwise). If another entity acquires our business, all or a substantial portion of our assets, or assets related to the SOFICO website, your personal data will be disclosed to that entity as part of the due diligence process and will be transferred to that entity as one of the transferred assets. Furthermore, if any insolvency or reorganization proceeding occurs or is imposed on us, all of your personal data will be considered an asset belonging to us and, as such, may be sold or transferred to third parties.

When we collect and process your personal data for the purposes described above or for other purposes, we inform you in advance or at the time of collection in order to obtain your consent when necessary to legitimize the processing of your data.

However, there may be some cases in which it is not your consent that legitimizes the processing of your personal data, but rather one of the following grounds:

• When processing is necessary to enter into a contract with you or to perform it (as will be the case for data processing for purposes related to the processing of an order);

• When processing is necessary to comply with legal obligations to which SOFICO is subject;
• When processing is necessary to achieve a legitimate interest pursued by SOFICO, which does not jeopardize your interests, rights, and fundamental freedoms that require the protection of personal data – this legal basis will only be used where there is no less intrusive way to process your personal data. We can guarantee that if legitimate interest is used as the reason for processing your personal data, we will keep a record of that action and you will have the right to request this information;
• When processing is necessary for the purposes of declaring, exercising or defending a right in legal proceedings.

If the user provides SOFICO with third party personal data without their due consent, they will be solely responsible for any illegal or improper use of such data.

4. How do we keep your personal data safe?

SOFICO takes all possible measures to ensure the confidentiality and security of your personal data, making every effort and implementing security measures to protect your personal data from misuse, interference, loss, unauthorized access, modification or disclosure.

In particular, the entire selection and payment method operation to be used, as well as the entry of data inherent to the payment process for your orders, is duly protected, with all information encrypted and managed with advanced security tools.

Our measures include implementing appropriate access controls to ensure we encrypt, pseudonymize, and anonymize personal data wherever possible.

Access to your personal data is only permitted under the terms already described above, always based on the actual need for knowledge, and subject to strict contractual confidentiality obligations when processed by third parties.

Although the transmission of data over the internet or through a website cannot guarantee complete security against intrusions, SOFICO and its service providers provide best efforts to implement and maintain physical, electronic and procedural security measures designed to protect your personal data in accordance with applicable data protection requirements.

5. How long do we keep your personal data?

SOFICO will keep your data only for as long as necessary for the purpose for which it was collected.

In the case of personal data collected in connection with offline sales, online sales and order shipping, we will retain the data relating to your purchase so that we can fulfill the specific contract you entered into, after which we will retain your personal data for a period of ten years so that we can handle or respond to any complaints, questions or concerns relating to the purchase.

Likewise, in cases of direct and online marketing, arrangements and reservations, we will retain your personal data for a period of two years after inactivity, with the intention of continuing to improve your experience with us, responding to any complaints, questions or concerns regarding the services contracted and for any reasons that justify it, namely the execution of a contract with you, always taking into account your best interests.

We retain the identifiable data we collect directly for specific purposes for the shortest possible time, after which we will take steps to permanently delete it.

6. Who is your data shared with?

As already mentioned in Item 2 of this Privacy Policy, your personal data may be shared with third-party service providers who perform functions on SOFICO's behalf, such as companies that host or operate the SOFICO website, process payments, analyze data, provide postal or delivery services, and sponsors or other third parties who participate in or administer SOFICO's promotions.

7. International data transfers

SOFICO shares personal data internally or with third parties for the purposes described in this Privacy Policy. SOFICO will only send personal data collected within the European Economic Area (EEA) to foreign countries when necessary to follow your instructions, to comply with a legal obligation, or to work with agents and consultants who help us manage our business and services.

If we transfer personal data outside the EEA, SOFICO will ensure that it is protected in the same way as if it were being used within the EEA. To this end, we will use one of the following safeguards:

• Transfer to a non-EEA country whose privacy legislation ensures an adequate level of protection of personal data similar to that existing in the EEA;

  • Implementation of a contract with the foreign entity that obliges it to protect personal data in accordance with the same standards used in the EEA;

  • Transfer of personal data to organizations with specific international data transfer agreements with the European Union (for example, Privacy Shield, a framework that sets privacy standards for data shared between the United States and European countries).

8. What are your rights?

As the data subject, you are guaranteed a set of rights regarding your personal data and the way it is processed, including the right to object (i.e., the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you, under the terms of the GDPR), the right to information (i.e., the right to be provided with concise, transparent, comprehensible and easily accessible information, using clear and plain language, about how we use your personal data and about your rights), the right of access (i.e., the right to access your personal data at any time), the right to rectification (i.e., the right to rectify inaccurate personal data concerning you, or to complete them if they are incomplete), the right to restriction (under certain conditions, the data subject has the right to limit the processing of their personal data), the right to erasure (under certain conditions, the data subject has the right to obtain from the controller the erasure of their personal data, without justified delay), and the right to portability of your personal data (i.e. the right to receive the personal data concerning you that you have provided, in a structured, commonly used and machine-readable format, as well as the right to transmit such data to another controller, under certain conditions).

The data subject also has the right to lodge a complaint with the supervisory authority (National Data Protection Commission | Rua de São Bento, no. 148 – 3.º, 1200-821 Lisbon | Tel.: +351 213928400 | Fax: +351 213976832 | email: geral@cnpd.pt) about how we process their personal data, the right to withdraw their consent (in which case, the withdrawal of consent does not compromise the lawfulness of the processing carried out based on consent previously given), as well as the right not to be subject to decisions based solely on automated processes that produce legal effects or other significant effects. The aforementioned rights may be exercised at any time by communicating with Alberto e Pedro, Ltda. using the contact details indicated in this Privacy Policy.

9. Contact details related to SOFICO

If you have any questions about this Privacy Policy or about our processing and use of your personal data, or wish to file a complaint about a possible violation of privacy laws, please contact the data controller using the form on the contact page of our website sofico.pt/pages/contactos , by email soficoprontoavestir@gmail.com or through the postal address Av. Chaby Pinheiro 28-B, 2725-264 Mem Martins.

SOFICO will update its Privacy Policy whenever necessary to reflect consumer feedback, changes to our products and services, and, of course, to comply with all legal requirements. If such changes imply a significant modification to this Privacy Policy, data subjects will be duly notified and their consent will be requested whenever necessary.

In addition to this Privacy Policy, specific campaigns or promotions may be governed by additional privacy terms or notices. We encourage you to read these additional terms or notices before participating in such campaigns or promotions, as you will be required to comply with them if you wish to participate. Any additional privacy terms or notices will be available to you and will be in accordance with applicable law.

Your satisfaction is very important to us. Therefore, please do not hesitate to contact us with any questions you may have using the contact details provided.